City hall wayfinding is not a directory problem
An operator audit guide for finding visual-only barriers in city halls.
City Hall guides
Talking signage for city halls
Make civic tasks easier by speaking the route to counters, hearings, public comment, restrooms, and exits.
“How can a civic building help people find the right public service?”
Guides for city halls
Start with the practical question closest to the decision you are making now.
Finding the public-comment table without a helper
A visitor-centered story for civic teams planning talking signage.
The one-route city hall pilot
A one-route pilot plan for bringing talking signage into city halls.
What a talking lobby directory should say in a civic building
A practical message-writing guide for talking signage in city halls.
When government buildings make people feel lost
A community-focused guide to participation and talking signage in city halls.
The working principle
Map the journey before choosing the device.
Walk one complete task with blind and low-vision participants. Find the visual-only decisions, write the shortest useful answers, and test those answers in the real environment.
Read the community approach