A credit union branch pilot for member confidence
A one-route pilot plan for bringing talking signage into credit unions.
Credit union guides
Talking signage for credit unions
Protect member privacy by helping people find service points, waiting areas, offices, ATMs, and exits independently.
“How can a branch support confidence before the financial task begins?”
Guides for credit unions
Start with the practical question closest to the decision you are making now.
A member walks into a branch and keeps their financial task private
A visitor-centered story for credit union teams planning talking signage.
Credit union branches: where member service still depends on sight
An operator audit guide for finding visual-only barriers in credit unions.
Talking signage and talking ATMs are not the same thing
A plain-language explainer for talking signage decisions in credit unions.
The community-finance case for talking signage
A community-focused guide to participation and talking signage in credit unions.
The working principle
Map the journey before choosing the device.
Walk one complete task with blind and low-vision participants. Find the visual-only decisions, write the shortest useful answers, and test those answers in the real environment.
Read the community approach